Vacancies

Our Vision

At Connective Family, our vision is to support one million families in creating happy, connective lives where children can achieve their full potential. We are a trauma and attachment informed, neurodivergent friendly organisation dedicated to offering practical support to reduce family crises and foster stronger parent-child relationships. We deliver our core methodology, the Connective Parenting NVR (Non-Violent Resistance) approach developed by our founder Sarah Fisher, through a blend of online and in-person resources and training, across the UK and internationally.

Our Ethos

Our ethos is built on the belief that understanding the unique needs and strengths of each family is fundamental to providing effective support. We are a diverse team, drawing from backgrounds in education, social work, and family support - united by a culture that prioritises integrity, non-judgmental listening, and the power of laughter. For our team, this means working with a genuine commitment of respect and excellence, ensuring that every family and professional we serve feels heard, valued, and empowered to create positive change.

We currently have a vacancy for a Client Engagement & Operations Administrator

About the Role

We are committed to your professional development and success from day one. Whether you are transitioning to a new career path or embarking on your first role, we provide comprehensive training and ongoing support to ensure you have everything you need to thrive. We embrace diversity and warmly welcome applications from individuals with a wide range of backgrounds, learning styles, and unique needs.

As a growing organisation, we value a collaborative spirit; being part of the Connective Family team means pulling together and supporting one another to get the job done. This office-based role offers potential for growth, including the possibility of increased hours or a transition to a permanent position. In addition to our internal training, we are proud to offer opportunities for you to pursue formal external qualifications to support your long-term career aspirations.

Our office is in Haywards Heath, Sussex and you will be based there.

What We Are Looking For

We value your unique skills and character as much as your experience. While full training will be provided, we are looking for a candidate who brings the following qualities, skills, and attributes to our team:

  • A Natural Organiser & Steady Anchor: Strong administrative background with excellent organizational skills; comfortable creating structure, maintaining order, and providing steady focus in a fast-paced environment.

  • Reliable & Proactive: Able to work independently within a small, supportive team, taking pride in getting things done and jumping in wherever needed.

  • Communication & Digital Skills: Excellent written communication skills with a natural, authentic tone; comfortable using social media platforms (Facebook, Instagram, LinkedIn, Substack).

  • Growth Mindset: Eager to learn, open to feedback, and interested in professional development through internal training or external qualifications.

  • Empathetic & Inclusive: Aligned with our core values of integrity, non-judgmental support, and kindness when engaging with families and team members.

  • Desirable Experience: Prior experience in digital marketing, social media management, community management, training logistics, venue coordination, or order fulfillment, as well as familiarity with platforms such as Simplero, Xero, or Meta Business Suite.


Client Engagement & Operations Administrator 

Role Summary & Employment Details

Contract Type

1-Year Fixed-Term Contract (with potential to extend)

Working Hours

15 hours per week over at least 3 days/week; 

Location

Office-based - Haywards Heath, Sussex

Remuneration

£15 per hour / £11,700 (£28,860 fte)


Role Purpose

To develop meaningful engagement across digital platforms (Facebook, Substack, Instagram, LinkedIn); To provide administrative support for training courses and support events.


Key Responsibilities & Duties

1. Social Media & Community Engagement

  • Platform Engagement: Actively monitor and engage across all social media channels, including Facebook, LinkedIn, and Instagram.

  • Substack: Assist in managing Substack posts, newsletters, and notes to foster community engagement.

  • Warm Client Connection: Connect with people including course participants, routing inquiries appropriately.

  • Content & Discussion Support: Support authentic community discussions and respond to comments/questions to build group interaction (experience in digital marketing or social media management is a plus).

2. Event Administration & Systems Setup

  • Online Event & Course Setup: Administer the configuration of online events, workshops, network meetings, and training sessions within platform systems.

  • Communications & Email Logistics: Working with our coaches and CEO to ensure timely information is shared with clients.

  • Venue & Travel Booking: Coordinate venue bookings for in-person training events and support travel arrangements for team members.

3. Training Logistics

  • Pack Preparation & Dispatch: Coordinate, assemble, and dispatch physical training packs for courses.

  • Forward Planning & Stock Control: Monitor upcoming course schedules to forecast required materials

4. Administrative Team Support

  • Team & Capacity Support: Provide general administrative assistance to team members. 

  • Meetings & General Administration: Attend and actively contribute to team meetings and undertake other duties appropriate to the role purpose.

If this role sounds like something you'd love to do please complete and return the application form by 5pm on Friday 4th September to sarah@connectivefamily.com.  Please contact us if you have any questions.

This role will require you to have a DBS check. Please note we do not accept CVs.

Download application form